Letter complaining about customer service

Description
When you need to write a complaint letter about a company's customer service, this letter template can help detail your customer service experience and request a refund of a product you purchased.

User
[Street Address]
[City, ST  ZIP Code]
[phone number]
[email]
[Date]

[Recipient Name]
[Title]
[Company Name]
[Street Address]
[City, ST  ZIP Code]

Dear [Recipient Name]:

This letter is to complain about service I recently received from a [Company Name] customer service representative named [Representative Name]. I called [Company Name] on [click to select a date], to find out how to deal with a problem I’ve had with [Product or Service]. After I had been on hold for several minutes, [Representative Name] came on the line. I had to explain my problem to him several times because he did not seem to be listening and therefore asked me the same questions repeatedly. [Representative Name] put me on hold for several minutes, and then returned to say he could not help me. Needless to say, I was quite frustrated.
I expected a much higher level of service from your company, and I am quite disappointed. Because I do not want to spend any more time on this problem, I am [returning or canceling] [Product or Service] immediately, and I expect a full refund. I will be informing my friends and family about this experience.
Sincerely,
User

Share on Facebook
Share on Twitter
Share on Google+

Related : Letter complaining about customer service

  • Apology letter for late payment[Date][Recipient Name][Title][Company Name][Street Address][City, ST ZIP Code]Dear [Recipient Name]:Due to an oversight on our part, this month’s payment, in the am ...
  • Letter of complaint regarding incomplete vehicle repairDescriptionWhen your vehicle has not been repaired as expected, use this letter template to notify the service manager and request a prompt repair of the vehicle, a loan ...
  • Apology letter for poor serviceHow to write apology letter against complaint received for poor service[Date][Recipient Name][Title][Company Name][Street Address][City, ST ZIP Code]Dear [Recipient ...
  • Birthday wishes letter to boyfriendMy love eddy,Every word in this letter wants to wish you happy birthday. I wish all the success and happiness to you. I pray to god you get all what you w ...
  • Job interview thank you letter sampleDescriptionJob candidates can use this template to create a personalized thank you letter following a positive job interview, expressing appreciation for the interview a ...
  • Letter requesting job recommendation from professor[Date][Recipient Name][Title][School Name][Street Address][City, ST  ZIP Code]Dear [Recipient Name]:I have applied for an entry-level position as a [ ...
  • Letter requesting salary increase for length of service[Date][Recipient Name][Title][Company Name][Street Address][City, ST ZIP Code]Dear [Recipient Name]:I am writing to request a meeting to review my salary. I have be ...
  • Invitation acceptance letter on launching new productThese types of letters seem to be informal but actually they are formal business invitation letters. Such letters should be polite.  This letter is written by the G ...
  • Sample job acceptance letterA sample template of formal acceptance letter is shown below. Using this template you can write all your formal acceptance letters easily. You will be knowing about the ...
  • Notice of rent increase sample letterHow to write Notice of rent increase sample letter or email[Date]To:          [Tenant’s Name]This is to inform you that ...
  • Notice of Past Due RentHow to write notice of past due rent to tenant[Date]To:          [Tenant’s Name]From:     User ...
  • Sample letter bid acceptanceHow to write a sample letter for bid acceptance[Recipient Name][Title][Company Name][Street Address][City, ST  ZIP Code]Dear [Recipient Name]:We are pleas ...
  • Letter requesting itemized charges for services rendered[Date][Recipient Name][Title][Company Name][Street Address][City, ST ZIP Code]Dear [Recipient Name]:I received your bill, dated [date], for service work perfor ...
  • Love letter with birthday wishesDear Ethan,Wish you a very Happy Birthday!!!This birthday I would like to tell you my feeling for you, Ethan I love you and want ...
  • Invitation letter for launching new magazineLincoln P. Miller3012 Little Acres Lane Mattoon, IL 61938Date: 03 September 2010Subject: Business event invitation letterDear Sir,It is indeed a great pleasure to i ...