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Letter of apology for poor service

Description

Apologize for poor customer service with this letter template, ensuring your customers know you care about their patronage and take their feedback seriously in order to improve your business.

[Your Name]
[Street Address]
[City, ST  ZIP Code]
[Date]

[Recipient Name]
[Title]
[Company Name]
[Street Address]
[City, ST  ZIP Code]

Dear [Recipient Name]:
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
Sincerely,
[Your Name]
[Title]

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